I bought a Sansa Sandisk MP3 player just before my trip to India so that I could have a little more entertainment than staring out of the window and eating the healthy and tasty food served on the plane. I found the player to be pretty good and I had got a pretty good deal on it. There was a free subscription to Rhapsody To Go, worth $14.99/month, for 30 days. This was a pleasant surprise and I immediately used the coupon to start an account with Rhapsody. They do have a brilliant collection of mp3 and worked flawlessly with Sandisk.
On my return from India, I decided to check out their collection. I like to listen to music at work, so I decided to try Rhapsody at work. Unfortunately they dont support Windows 2003 and I have Windows 2003 on my office machine. I did some search on Google and found that they dont support Windows 2003 because some Digital Copyright management components are not available on Windows 2003. Urrgh !
So I decided to cancel the Rhapsody account. I went to their website and clicked the “Cancel Account” link, which took me to a page where it said I should call a particular number to cancel the account. I hate it when they do this. Their aim is to try and do some brainwashing and persuade the user to continue the subscription. Why cant I cancel my account when I want it to? I find it very irritating when the Customer Service Rep tries to ignore your pleas to cancel the account and goes “But Sir, this is a very good option. You should not cancel it. Please try it got a couple of months before you cancel the subscription…. Pleeaaasee…”.
I couldnt find any other option to cancel the subscription, so I called the number and waited. I was put on hold saying that “we are experiencing unusually high call volumes currently. Please call at a later time or continue to hold”, followed by the crap, “Your call is very important to us…”. I think their strategy is to put people on hold until they quit and decide that keeping the account and paying $14.99/month would be less painful than trying to cancel the account.
Having nothing else to do, I started to write this blog. I am still on hold 
Update :
I was put on hold for approximately 45 minutes before I was able to talk to a Customer Service Rep who did the canceling for me, but not before trying all tactics to make me continue the subscription.
